PDPA Notice

proofreading.com.my collects your personal data for the following purposes:

• To process and fulfil proofreading, editing, and academic language services requested by you.
• To communicate with you regarding your service request, project status, and payment.
• To issue invoices and manage billing records in compliance with Malaysian law.
• To respond to enquiries submitted through our website or email.
• To improve and develop our services based on client needs and feedback.

The types of personal data we may collect include:

• Identity data — full name, institution or organisation name.
• Contact data — email address and phone number (if provided).
• Transaction data — order details, word count, document type, and payment records.
• Submitted content — academic manuscripts, theses, research papers, or other documents submitted for proofreading. These are handled with strict confidentiality.
• Technical data — IP address, browser, device, and website usage information.

Your personal data will not be disclosed to any third party without your consent, except in the following circumstances:

• Service providers who assist in operating our website or delivering our services (e.g. payment gateways, cloud hosting providers), subject to confidentiality agreements.
• Regulatory authorities or law enforcement agencies where required by Malaysian law.
• Any transfer of business assets, where data transfer forms part of the transaction under applicable legal protections.

Under no circumstances will your submitted documents be shared with any external party.

We are committed to securing your personal data. Measures in place include:

• SSL encryption for all data transmitted via our website.
• Restricted internal access — only authorised personnel may access personal data.
• Regular reviews of our data handling and security practices.
• Secure deletion of completed documents after the agreed retention period.

As a data subject under the PDPA, you have the right to:

• Request access to any personal data we hold about you.
• Request corrections to any inaccurate, incomplete, or outdated personal data.
• Withdraw your consent for the processing of your personal data at any time.
• Lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your rights have been breached.

To make a request, please contact us at [email protected]. We will respond within 21 days in accordance with the PDPA.

By submitting an enquiry or placing an order through proofreading.com.my, you consent to the collection and processing of your personal data as described in this notice.

You may withdraw your consent at any time by contacting us in writing. Please note that withdrawal of consent may affect our ability to complete your service request.