Privacy Policy

At proofreading.com.my, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit or interact with our website.

1. Information We Collect

When you use our website or submit an enquiry, we may collect the following information:

  • Personal details — your full name and email address when you contact us or place an order.
  • Document information — files or manuscripts submitted for proofreading. These are used solely to render the requested service and are treated with strict confidentiality.
  • Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.
  • Communication records — messages sent via our contact form or email correspondence.
2. How We Use Your Information

Your personal data is used only for the following purposes:

  • To process and fulfil your proofreading or editing requests.
  • To communicate with you regarding your order, feedback, or enquiries.
  • To send service-related updates or important notices.
  • To improve our website experience and service quality.
  • To comply with legal obligations under Malaysian law.

We do not use your data for unsolicited marketing without your explicit consent.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. Information may only be shared in the following limited circumstances:

  • With trusted service providers (e.g. payment processors, hosting providers) who assist in operating our website and are bound by confidentiality agreements.
  • When required by law, court order, or a regulatory authority in Malaysia.
  • With your explicit written consent.

Your submitted documents are never shared with any external party unless you have specifically requested it.

    4. Data Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

    • SSL encryption for all data transmitted via our website.
    • Restricted access to personal data — only authorised personnel may access your information.
    • Secure storage and regular review of our data practices.

    While we take all reasonable steps to protect your information, no online transmission is entirely risk-free. We encourage you to contact us immediately if you suspect any unauthorised use of your data.

      5. Cookies

      Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies used include:

      • Essential cookies — necessary for the website to function correctly.
      • Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics).

      You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this website.

      6. Your Rights

      Under the Personal Data Protection Act 2010 (PDPA), you have the right to:

      • Request access to your personal data held by us.
      • Request corrections to inaccurate or incomplete data.
      • Withdraw consent for the processing of your personal data.
      • Request the deletion of your personal data, subject to legal retention requirements.

      To exercise any of these rights, please contact us at [email protected].

      7. Third-Party Links

      Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

      8. Changes to This Policy

      We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the revised policy.

      If you have any questions regarding your privacy, please contact us at [email protected].